§ Troubleshooting
Meeting audio missing
Three common causes, ranked: Screen & System Audio Recording permission missing, Core Audio tap blocked by macOS or a virtualization layer, or the capture target was set to a specific app that produced no audio.
Who this is for
Anyone whose meeting recording captured your microphone but not the other side of the call.
Fix path
- 01
Confirm permission
Settings › Permissions → Screen & System Audio Recording row.
Settings › Permissions
- 02
Switch capture target
In the menu bar (Meeting mode), confirm System Audio is on and Capture All Apps is on. Per-running-app capture only records that specific app's audio.
Menu bar
- 03
Try re-running transcription
If audio was actually captured but transcription dropped it, the raw audio is in the meeting's artifact folder. Meetings workspace → More menu → Re-run Transcription.
Meetings workspace
- 04
Check Change Meeting Engine
Some STT engines require timestamps to attach speaker labels. If you see a Change Engine button in the workspace, switch to a timestamp-capable engine and re-run.
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